At Odd Time Kitchen, we take pride in preparing fresh, hygienic, and high-quality food for our customers. Before placing an order, please review our Return & Refund Policy carefully.
No Returns or Exchanges
Because food products are perishable, we do not accept returns or exchanges after we prepare, dispatch, deliver, or hand over an order.
Therefore, all sales remain final unless the order qualifies for a refund under the conditions outlined below.
When Can You Request a Refund?
Although we do not offer returns or exchanges, we may issue a refund in specific situations.
You may request a refund if:
- You receive spoiled food.
- You receive food that appears contaminated or unsafe for consumption.
- You receive food that does not meet basic hygiene standards.
- The packaging arrives damaged in a way that affects food quality or safety.
However, we do not provide refunds for:
- Changes of mind after placing an order.
- Personal taste preferences.
- Food consumed long after delivery.
- Incorrect orders placed by the customer.
- Minor differences in presentation, appearance, or portion size.
How to Report an Issue
If you experience a problem, please contact us within 2 hours of receiving your order.
To help us review your request quickly, please provide:
- Your order number
- Your contact details
- Clear photographs or videos of the food and packaging
- A brief description of the issue
Without sufficient evidence, we may not be able to process your request.
Refund Review Process
After receiving your complaint, our team will review the information and supporting evidence.
If necessary, we may contact you for additional details. We will then determine whether the order qualifies for a refund under this policy.
Refund Processing
Once we approve a refund, we will process it through the original payment method whenever possible.
Processing times may vary depending on your bank, payment provider, or ordering platform.
Orders Placed Through Delivery Partners
If you place an order through Swiggy, Zomato, or another third-party platform, you should also report the issue through that platform.
In addition, the platform’s refund policies may affect how they handle your request.
Contact Us
If you have questions about this policy or need assistance with an order, please contact Odd Time Kitchen through our website.
Website: https://oddtimekitchen.in/
Policy Updates
From time to time, we may update this policy to reflect changes in our services or business practices. Therefore, we encourage customers to review this page periodically.
By placing an order with Odd Time Kitchen, you agree to the terms outlined in this Return & Refund Policy.